FAQs
We are available between 11AM to 5PM from Monday to Friday at our official email address, on WhatsApp and on Instagram. Our support team will not be available on special occasion holidays such as Holi, Diwali, Christmas Day.
Do you take any personal customisation orders?
We are able to take personal customisation orders for special occasions and these are premium designer pieces. If you wish to get a custom-made piece, please contact our team and we can discuss it further. Please note, these orders are highly dependent on designer and production availability and time.
If you wish to have a customisation in your size, you can select the 'Custom Size' option while purchasing your product and we shall get in touch with you. You can also contact us at: ashakumarlive@gmail.com for the same.
Do you have any shipping charges?
For all of our prepaid products we offer free shipping.
Do you have COD shipping?
Currently we're unable to offer COD shipping through our website.
How long does it take for the order to get delivered?
You can expect your order between 7 to 15 business days but it depends on the piece. Since we work on made to order basis, some orders may take longer than others to deliver depending on the design and pattern of clothing. That being said, we shall try our best to get your precious clothing to you as soon as we can!
How do I return my order?
We do not take returns as all of our products are made to order and will be made according to your size. However, we may consider returns in certain exceptional cases. To know more, please check our Returns & Cancellations page.
What if I receive a damaged product?
Asha Kumar assures quality products to its clients. Every product is checked thoroughly before shipping. If the product received has been damaged or tampered with during the process of delivery, please send us an email with the photographs of the damage at ashakumarlive@gmail.com and we will get in touch with you right away!
My order is missing. What should I do?
In case your order is missing, please contact us right away at ashakumarlive@gmail.com
How can I track my order?
Once your order has been shipped, you will receive the tracking details via email.
What if I want to change the delivery address?
If you want to change your delivery address please contact us at ashakumarlive@gmail.com. You may also send us a WhatsApp at (+91) 9152736080 from Monday to Friday between 11AM to 7PM.
Do you have a physical store?
Currently we are on only available through our online store, though you can catch us at exhibitions in different cities. These details are shared via our social media pages so make sure to follow us!